Refund and Returns Policy

1️⃣ Return Eligibility

You can return items within 30 days from the delivery date (customize the number of days as needed).
To be eligible for a return:

• The item must be unused, unwashed, with original tags attached.
• It must be in the same condition you received it.
• Certain items are not eligible (see exclusions below).

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2️⃣ Return Process

How to initiate a return:

1. Log in to your account on our website.
2. Go to Orders > Select Order > Return Item.
3. Choose the item(s) and reason for return.
4. Submit your return request.

You’ll receive a confirmation email with instructions and your return authorization.

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3️⃣ Return Shipping

• Free returns on eligible domestic orders. (If you choose to offer free returns — optional)
• Use the provided pre-paid label.
• Pack the item securely to avoid damage in transit.

If using your own courier, keep the tracking number until refund is processed.

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4️⃣ Refund Method & Timeline

Once we receive and inspect the return:

• Refund is processed within 3–7 business days.
• Refunds are issued to your original payment method.
• You’ll receive an email confirmation when the refund is initiated.

Note: Depending on your bank, it may take additional time to reflect in your account.

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5️⃣ Exchanges

We currently offer exchanges for:

• Size or color only.

To exchange:

• Initiate a return for the original item.
• Place a new order for the desired size/color.

(Optional: Offer instant exchange on select products.)

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6️⃣ Non-Returnable Items

These items cannot be returned:

• Underwear & intimates
• Swimwear (if hygiene seals are removed)
• Customized or personalized products
• Final sale / clearance items (if you choose to label them as such)

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7️⃣ Damaged or Incorrect Items

If your order arrives:

• Damaged
• Incorrect

Contact us within 48 hours of delivery with photo evidence.
We’ll arrange a:

• Replacement
• or Full refund

at no extra cost.